Returns & Exchange
We want you to love your theskyshopping.com purchases! If anything falls short of your expectations, you have 7 days from delivery to return any product for a full refund.
Here’s what you need to know:
- Eligible Returns: You can return your items for:
- Damage
- Defects
- Incorrect items
- Items not fitting your needs
- Exclusions: Certain items are not eligible for returns, like customized products or perishable goods. Please refer to our product pages for specific details.
- Proof of Damage: If your item arrives damaged, broken, or with missing parts, kindly provide a video as proof within 48 hours of delivery. This helps us expedite the return process and cover your courier expenses for wrong or damaged items.
- Return Process: To initiate a return, simply contact us on WhatsApp: +923435754239. We’ll guide you through the easy return process.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the refund decision within 5 business days. If approved, your refund will be issued in the same manner as your original payment. Please note that it may take several business days for the funds to reflect in your account, depending on your bank or payment processor.
Here’s what to expect:
- Approved Refunds: For accepted returns, we’ll issue a full refund for the product cost (excluding any applicable shipping fees).
- Declined Refunds: If your return doesn’t meet the policy criteria, we’ll provide you with feedback and options.
Our goal is to ensure your satisfaction. If you have any questions or concerns, please don’t hesitate to contact us.
Additional Notes:
- This policy is subject to change at any time, but we will always communicate any updates clearly.
- Please ensure returned items are in their original packaging with all accessories and documentation.
We hope this information helps! Happy shopping!